What a clean costs

The price you see on a service is the price of the clean. Two fees are added on top, both shown before you confirm, and you are not charged until the clean is done.

The three parts

Line	What it is	How it is worked out
The clean	The service itself	The level and size you picked
Service fee	What SpotlessDoc charges for matching, support and cover	10% of the clean
Card processing	What the card networks charge	2.9% of the first two lines, plus 30¢

Processing is calculated on the clean plus the service fee, because that is the amount actually charged to the card.

A worked example

A $99 Standard Clean:

Standard Clean	$99.00
Service fee (10%)	$9.90
Card processing (2.9% + 30¢)	$3.46
Total	$112.36

Every one of those lines is itemised on the booking screen before you confirm. If a total ever appears without its breakdown, that is a bug worth reporting.

When you are charged

When the clean is marked complete — not when you book, and not when the cleaner arrives. Booking reserves the slot and authorises nothing.

That means a clean that does not happen is not charged for, and you are never out of pocket while waiting for one.

Spotless Club

$14.99 a month. It buys:

• 10% off every booking, applied automatically at checkout — no code
• Priority matching with top-rated cleaners
• Access to members-only booking windows, including early Saturday slots
• One free re-clean a month if a clean is rated below 4 stars, requested within 48 hours

When it pays for itself

The discount applies to the price of the clean. At 10% off, the membership covers itself at about $150 of cleaning a month — roughly one and a half standard cleans. Below that you are paying for the booking windows and the re-clean guarantee rather than the discount.

If something is wrong with a clean

Rate it honestly and say what was wrong. A rating below 4 stars is what opens a re-clean, and for Club members the first one each month is free.

Raise it promptly. There is a 24-hour window after a clean is marked complete before the cleaner’s earnings are released, and a problem reported inside it is settled against money that has not moved yet — which is faster and simpler for everybody than recovering it afterwards.